Further regulatory information

S&P Legal is the trading name for Schmittzehe & Partners Legal Limited, a limited liability company registered in England and Wales with number 08105290.

As required under the Solicitors’ Indemnity Insurance Rules, S&P Legal Limited has professional indemnity insurance. That insurance is with Travelers Insurance Company Limited of 61-63 London Road, Redhill, Surrey, RH1 1NA.

Privacy Policy
S&P Legal may use your personal information together with other information for providing legal services, credit checks, money laundering, marketing, administration and training, and we may disclose information to our service providers and agents for these purposes.

Client Verification
When first taking your instructions, we are required to identify both our client and (if relevant) the ultimate beneficial owner of our client, and to verify that identity in a number of ways. We may need your assistance to satisfy these requirements. Without compliance with these obligations, we will not be able to act for you.

Equal Opportunities
S&P Legal is committed to providing equality of opportunity for all current and prospective members of staff, and to creating a working environment where everyone is treated with respect and dignity.

S&P Legal Limited is registered for VAT purposes with VAT registration number GB 141 5486 20.

Financial Services and Markets Act 2000
S&P Legal is not authorised under the Financial Services and Markets Act 2000.

Transparency Statement
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem – we want to help you.

In the first instance, contact us to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, please address any correspondence to Naazneen Schmittzehe, S&P Legal, 29 Austen Road, Guildford, Surrey GU1 3NP. Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
• Within six months of receiving a final response to your complaint
• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.

Contact details:
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.